Vonage Reviews - Are Customers Really Happy?

February 9th, 2007

Vonage has joined the ranks of several providers of Voice over Internet Protocol (VoIP) services. They offer a variety of calling plans that include unlimited calls to the United States and Canada along with low International rates. Many of the features that you are accustomed to with a traditional phone are included in their calling plans. There is a one-time activation fee of $29.99 and you will pay a monthly rate of $24.95.

Reviewing any product will yield both positive and negative results. One thing to remember is what affects quality service. Vonage offers an excellent VoIP package the variables include whether-or-not you have high-speed cable and what your bandwidth is set at. If you have poor quality, it could be due to the bandwidth setting. In addition, if there are dropped calls Vonage may not be the one with the problem. Possibly the provider of your Internet service is experiencing complications.

The typical complaint regarding Vonage is the customer service. Many people feel that when they call customer service, the representatives lack courteous responses or does not know the product enough to help them. Those who have extensive computer knowledge rarely have a complaint about the service because they have knowledge to fix any problem that may occur with the service. Those who do not have extensive computer knowledge may find the technical support staff at Vonage of little help, although Vonage is in the process of hiring more support staff. With a bit of patience you will be able to find someone who is capable of assisting you.

The majority of customers are pleased with the rates that Vonage offers on International calls and the calling plans that feature unlimited calling through the United States and Canada, although, several of the customers are not happy with the delays in establishing the VoIP service. Overall, once they have the VoIP calling plan up and running were quite pleased with the amount they saved by combining the phone and Internet expenses.

One of the primary issues that customers have with VoIP services from Vonage is the router that you purchase at the store. It comes bundled with hardware that is very difficult to get working. If you buy the router from the store, be prepared to spend some time setting it up. On the other hand, once it is up and running the service is excellent and the quality and clarity of the calls is outstanding.

A Look Into Vonage Coupons And Sunrocket Coupon Deals

November 7th, 2006

Many reviews have shown that VoIP technology can be a very useful means of telephone communication. It allows you to communicate to others at low rates. However, many people are finding that purchasing prepaid phone calling services provide a very affordable means to utilize the VoIP services for long distance, without the hassle and risk of converting your main phone connection to these technologies. One quality prepaid phone card provider that offers cheap and low costs rates, that work from home and cell phones, that you can compare to Vonage coupons is Pingo.

When it comes to Vonage coupons there are a few things to look out for. As people find ways to make money online they are drawn toward affiliate programs. Since Vonage coupons are a hot item these people start to promote Vonage coupons. This can be a very bad situation as these people are only looking for money, and cannot support your questions or other needs..

Whether you are interested in Vonage coupons or Sunrocket coupons you may find that the installation of all of the equipment needed to make them work can cause an enormous headache. In many instances you have to sign a long contract, sometimes one year or more just to utilize the service. For those of us who decide to use certain prepaid calling services and cell phone calling cards over Vonage and Sunrocket coupons, there is no hassle. When you buy a product such as Pingo or other calling service that is run by a large company, vs. many prepaid cards that are sold in stores) there are no hidden fees and absolutely no contracts.

If you do a simple search with your favorite search engine on Vonage coupon codes or Sunrocket coupon codes the results will be flooded with offers to save you big money, easy setup, etc. What you are not provided with is instructions on installing the complicated software and hardware. You may also be forced to purchase the VoIP telephone.

Voice over Internet protocol can prove to be a valuable resource for communication and utilizing Vonage coupons or Sunrocket coupon codes may as well, but using something as simple as a pin-less prepaid calling card can sometime prove to be the best choice.

If you compare Vonage coupons to the many valuable prepaid calling card coupons you may see an enormous difference. When it comes down to it, communication should not be a hassle. Whether you choose VoIP coupons or prepaid phone cards, you owe it to yourself to make phone calls at an affordable rate with no binding contracts or hidden fees.

Brian Hawkins is an affiliate website marketing manager that promotes Pingo’s phone card promotions, such as $25 free restaurant dining certificate online at http://www.pingo.com/general.

10 Reasons to Switch to Vonage and Drop Your Phone Company

August 18th, 2006

VoIP has gained popularity world over as an easy affordable way to communicate. And, Vonage alone has 1.6 million subscribers as of April 1, 2006. According to company sources they have tripled the number of subscriber lines since 2005. A leader in internet telephony, Vonage offers a great bouquet of services at low cost—facility to call from anywhere in the world, call waiting and forwarding, area code selection, web and e-mail based voice mail, as well as an account management web site which customers can use to change features.

VoIp is advantageous is many ways, all you need is a computer with a reliable internet connection. Among the many companies offering VoIP , Vonage is an acknowledged leader as it is innovative and keeps abreast with technology.

Toying with the idea of changing from a landline to VoIP? Here are a few unbeatable reasons why Vonage should be your preferred choice:

1. The saving on your phone bill can be as much as 50% — for $24.99 a month you can avail of great services including call long distance for no extra cost. Comparison shopping reveals that AT&T will cost $69.95 a month and Bell South $ 58.94.

2. A Vonage connection will get you unlimited local and long distance calls.

3. At least 14 features like voice mail, caller ID with name, call waiting, call forwarding, 3-way calling, in-network calls, call transfer, click-2-call, call return, caller ID block, and repeat dialing.

4. You can access calls from anywhere—home, office, car, airport, train and so on. Where you go your phone goes with you so you never miss an important call.

5. The latest offer includes free calls to Europe –Italy, France, Spain, UK, and Ireland.

6. Vonage offers freedom from bill worries if family members stay all over the world. Now you can stay in touch with freedom of mind.

7. It is a complete system and offers great facilities to small businesses – your office can communicate internally through phone and fax, conference call, and collate all mails and other document. Vonage functions like a mini call center and your business will benefit from an efficient phone system that costs next to nothing.

8. Vonage gives freedom of choice you can choose any area code –even if you live in Atlanta you can choose a New York Code.

9. The dedicated fax line comes free with a Vonage connection.

10. Vonage is complete—you get low monthly bills, free in network calls, high quality rendition, 24/7 customer and technical support, low international calling costs, connectivity through PC as well as handheld devices,

Vonage is a leader of industry as it understands there are imperfections and constantly strives to overcome them in order to provide a premium customer friendly service.

Andrew Bermam is a freelance writer for http://www.1866voip.com , the premier website to find help on Voip including topics on online voip, voip phone, voip service providers, voip solutions, business voip, internet telephony voip and more. He also freelances for the premier Web Portal site http://www.Fafoo.com

VoIP - More Basic than a Basic How To

July 11th, 2006

Have you not even heard the expression VoIP or Voice over internet protocol. It provides the ability to make phone calls over the internet at very low cost or even free. But what is it all about and how do you use it?

VoIP has several different ways in which it can be utilized. The first method is known as a softphone which basically means you download some software from a provider like Skype or VoipStunt, connect up a headset, set up the account and away you go. In other articles I have written I have provided comparisons of several providers including Skype, VoipStunt and Vonage.

The second method of making phone calls over the internet is by having an account with a VoIP provider such as Vonage or Skype (or Engin in Australia) and utilizing a piece of hardware known as an ATA or Analog Telephone Adaptor. This connects to your internet connection through an Ethernet connection to your ADSL or cable modem and allows connection of a standard telephone being normal, cordless or DECT. Often you can also connect a fax.

Methods of Operation
There are varying methods of operation. You may only wish to make outgoing calls through VoIP which means you will not need a ‘normal’ type phone number. If you wish to receive incoming calls from landline telephones, ie the caller isn’t calling over the internet using VoIP, you will need to have that service ability with your provider and a number to go with it.

It is possible that you can retain your fixed line and have both VoIP and normal PSTN to the ATA which will mean both will ring at the same time. Additionally if there is a blackout or power failure you can still connect to the PSTN.

You will need to review your providers conditions to work out costs of calling outside of the VoIP network. In many cases this can still be free or very low cost indeed, including overseas calls. Often there is a flat rate for local and long distance calls but again this varies from Voip provider to provider. As mentioned earlier, previous articles I have written compare some of the services offered by the larger VoIP players.

There is an issue to consider around emergency calls. Skype and VoipStunt openly include in their terms and conditions that they do not provide access to emergency services calls. For this reason they are realistically utilized as a second phone service. However certainly in Australia, Engin provide access to emergency services through the triple zero 000 emergency number. Many people now have mobile phones so access to emergency services is much more available anyway.

Equipment
From earlier in the article you can see that equipment needed and relevant costs can vary from a headset, to an ATA or analog telephone adaptor. These are not overly expensive and often available for free or cheap when joining a VoIP provider. A google search or visit to eBay will provide ability to get updated on current costs however it does not cost a fortune to commence accessing cheap or free phone calls.

Summary
This article has looks at the absolute basics of VoIP and how to get started. Further articles, information about VoIP products can be accessed by reading previous articles I have written.

The Author has an Associate Diploma in Electronic Engineering. For further information, books or VoIP items, please visit All About Voice Over Internet Protocol.

VOIP Software Guide 101

May 31st, 2006

Planning to go to a telephone booth or buy a card to make a long distance call but hesitant to spend so much money! Now scrap off your worries and adopt the VOIP service. VOIP is the commonly known abbreviation of Voice Over Internet Protocol. VOIP enables you to make calls worldwide via your Internet connection. Basically VOIP is a category of software and hardware that uses an Internet connection to pass voice data in packets using IP (internet protocol) in place of regular public switched telephone network.

There are many Internet telephony applications available such as Dialpad, CoolTalk, NetMeeting etc. Usually most of these applications are coupled with some popular Web browsers while others are stand-alone products.

The advent of VOIP and its surging popularity has led to depreciation in the costs of conventional telecommunications systems. Now you don’t have to pay for separately for your local charges but only your Internet rent. All you have to do is to say hello to Voice-over-IP and make use of the remarkable technology with which data and speech are transferred simultaneously and for which a separate telephone cable connection is not needed. This will save upto 80% of the amount you spend in making foreign calls through the standard way.

At present VOIP service is offered by leading providers such as Vonage, Lingo and Skype. Lingo is an ideal option to make international calls especially to Europe and Asia. Lingo is also commendable choice when you tend to move out of US because then you can carry your US number and call at US local rates from anywhere in the world. In comparison to Skype and Vonage, Lingo is cheap in cost.

Skype is perfect to use when you and your computer are inseparable and you have friends and family who use the same technique. Skype is deemed to be the best voice portal these days. Skype allows free calls to other Internet phone users while calls to regular phones and mobile phones are to be made at per minute fee. Skype also offers certain other add-on plans.

Out of these Vonage is the best provider of commercial and residential VOIP telephony. Vonage is different from Skype and other IM-based VOIP services for it offers a myriad of options to choose and many other uncommon features.

However at the end of the day you should opt for VOIP software that goes with your broadband connection. So before downloading any VOIP software do some research over the bandwidth the service requires, and then ensure that your internet service provider is able to match up with that.

Moreover you may not be able to avail excellent VOIP service if you are using a dial-up connection for with breaking connection, the clarity of voice and consistency in the call may also break.

Finally the cost of the call also matters a lot. So prior to downloading software, select a place where you have to call frequently. Once decided, check the fare of call with respect to the software. You may prefer to go with software that offers calls to your desired place at least rates.

Mansi Aggarwal recommends that you visit VOIP software for more information.

The Lowdown on Vonage

May 31st, 2006

Many internet users have recognized that using the Net for voice communication is far cheaper than using the conventional telephone. Enter VoIP, or Voice over Internet Protocol, which is used to carry voice signals over the IP network. Vonage is one of the several players in the category. Sprint, Verizon, BroadVoice and AOL are some of the other names synonymous with VoIP.

Vonage has carved out a niche for itself. It is known as “The Broadband Phone Company” that is “Leading the Internet Phone Revolution”. It prides itself in providing an all-inclusive phone service. The subscriber can make local and long distance calls anywhere in the US, Canada and Puerto Rico for one low price. Add to this that calls to some select European countries come free with its unlimited plans. Its aggressive consumer marketing in the US, Canada, UK and other countries globally has almost single handedly ushered in the era of VoBB (Voice over Broad Band) services.

As a VoBB service provider it gives its subscribers a whole lot of ‘must-haves’ and ‘add-ons’. Features like Keep Your Phone Number, Live Customer Support, Money-Back Guarantee, Great International Rates, Bandwidth Saver, Billing Information, etc. provide ease of use as well as economy to the user. Frequent referrals to the service make the service more economical for a user. Add-ons like adding multiple phone numbers to the user’s Vonage account, providing virtual phone numbers as secondary numbers, providing own toll free number and dedicated fax line service provide additional advantage to a frequent traveler. These facilities come with a small individual price tag but help the user to customize his service to suit his or her needs.

Vonage has an unlimited plan priced at $24.99. Up till now it was quite an unbeaten price. Recently another VoIP service provider, Verizon, had priced its unlimited plan a wee bit lower at $24.95. But most current subscribers to Vonage services are still content with the comprehensive package that the company has to offer. Basic 500 priced at $14.99, Small business unlimited at $49.99 and Small Business Basic at $39.99 are some of the other popular options that a user gets to choose from.

There are a few un-met expectations from the service, however. Though the ‘Keep your phone number’ feature is known to work well, some users have in the recent past complained about change of number problems. Apart from this some users feel that the service provider should add ‘anonymous call rejection’ and ‘do not disturb features’ as part of the service. Another common complaint is that though Vonage replies quite consistently via email, when the caller tries to access the customer care by phone he may have to be on hold for a longer duration than what may be generally acceptable. And lastly, some subscribers have experienced setup problems. But overall the general sentiment is that once Vonage is installed properly, it works well and saves money!

Amy Quinn recommends that you visit http://www.vonage-forum.com for more information on Vonage.

The Best VoIP Service - Sunrocket vs. Vonage and Packet8

May 31st, 2006

Sunrocket internet phone service is one of the best VoIP deals available today for those looking for quality service at an inexpensive price. Once a very small player in the broadband phone game, Sunrocket has been growing by leaps and bounds and is now considered one of the best VoIP companies. With call quality comparable to top of the line broadband phone service providers Vonage and Packet8, Sunrocket is the leader when it comes to price.

Currently at $199 per year for unlimited local and long distance calling, Sunrocket will save you $100 a year compared to Vonage’s annual price of $299.88. Annual savings over Packet8’s 12 month price of $239.88 is around $40. With call quality being about equal among these three VoIP providers, if you’re looking for cheap unlimited local and long distance domestic phone service without a lot of extra bells and whistles, Sunrocket is the way to go.

Comparing VoIP Plans

All three providers include free Canada calling with their unlimited plans, online account management and billing, voicemail, voicemail to email, three way conference calling, call forwarding, call waiting, call return and speed dial. These basic features are pretty much standard among all VoIP service providers, and are included free. For most average telephone users who are used to land line service, these features are a nice “bonus”, as most POTS (plain old telephone service) users have to pay extra to get these enhancements.

Sun Rocket offers very low international rates, with many calling locations as low as .03 per minute. As a special promotion that has been running for some time, Sunrocket gives new subscribers a free cordless phone when they sign up via a referral.

At $24.99 per month, Vonage offers a larger set of features as well as unlimited international calling to most of Western Europe. Vonage has more enhanced features than Sunrocket, such as caller ID with name, call transfer, ring lists, international call blocking and click to call computer calling. International rates are very competitive.

For $19.99 per month, Packet8 also offers a larger set of free features with their unlimited local and long distance plan including caller ID blocking, anonymous call blocking, simultaneous ringing on multiple phone numbers, and a “find me, follow me” feature that can be set to ring different phone numbers one at a time until someone answers. Packet 8 also offers an optional video phone plan that is used with the video telephone they sell. This allows you to make videoconferencing phone calls with other video phone users. As like most VoIP providers, Packet 8 offers very competitive international rates. An unlimited international calling plan is available for an additional fee.

When comparing VoIP providers, you can see that all digital phone service plans are not created equal. If low cost is your primary goal, you make little to no international calls and you are happy with basic features, Sunrocket is a great choice. If you make frequent calls to Western Europe and want some extra features, Vonage is the option for you. If you want extra features, primarily call within the U.S. and Canada, or want to use video conferencing, Packet8 is an excellent choice.

No matter which internet phone service provider you choose, as long as you stick with a highly rated VoIP company that has a reputation for good voice quality of calls, you can’t go wrong. Broadband phone service is the future of telecommunications, and you can save a lot of money on phone bills by switching to VoIP. The only requirement is a broadband internet connection. For home or small business users, cable internet service will provide the biggest savings, as most DSL service requires a land line telephone service account.

To learn more about the Sun Rocket internet phone service, visit Sunrocket

Voip Providers Review— Choose The Best One For Your Business

April 28th, 2006

Making phone calls applying a broadband Internet connection,known as VoIP (Voice over Internet Protocol), is becoming so popular with corporations of each size. The prospect of paying a flat fee for unlimited long-distance phone calls is attractive to each company that has struggled to balance the want to conduct business phone calls with the cost of those calls.

Many companies are finding that installation of VoIP phones is simpler than traditional Private Branch eXchange (PBX) systems, since the desk sets can share the Ethernet cables already in place for the desktop computers. Now, I m going to review 3 most popular Voip Services providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP.

Vonage will bring VoIP service without routing calls through your PC. When you sign higher for its DigitalVoice service, the company gives you a phone number in the area code of your option and sends you a free ashtray-size devices device known as an analog telephone adapter or even ATA. You easily plug the adapter into your network router and attach your phone to the adapter, and you’re ready to produce calls. If you like, you are able to plug the adapter to a wall jack, connecting each phone in the home.

For corporations that want extensions and services that are even more closely identified with PBXs uncovered in the corporate globe, Vonage isn’t a very good option. Its Microscopic Business Project is built on a lone line, similar to a residential line, and does not provide facilities for multiple extensions, call transfers, administrative functions, and the more tasks virtually all corporate users take for granted. 2 more vendors are better suited for the corporate environment.

Vonage Features:

 

    Equipment required: Broadband telephone adapter, Motorola VT1005V
    $30 activation fee.
    No contract.
    $39.99 termination fee after 14 days
    Call waiting, caller ID and conference calling.
    911 service

 

TalkSwitch 48-CVA

The TalkSwitch uses your phone company’s existing phone lines and phone numbers to connect to the outside world, but uses your Internet connection to connect to other TalkSwitches in your company’s remote offices. This setup is simple to install and lets you keep your existing phone numbers and lines. It also lets you keep your existing phone bills, since your long-distance calls still travel over your phone-company lines.

Where TalkSwitch shines is in its features as a PBX and its ability to connect remote offices and treat them as a single phone system. When two or more TalkSwitches connect through the Internet, the company has a virtual PBX. The offices can make calls to one another by dialing extensions that may be in the same office or at a remote office without incurring long-distance charges.

The same connection can be used to make standard calls to phone numbers that are local to the remote office but long-distance from the calling office. I found this feature worked well, but it requires the person making the call to know whether the number is local to the remote office. That’s something many callers won’t make the effort to deal with.

TalkSwitch 48-CVA Features:

 

    Price: $1,795
    4 lines in
    4 VoIP trunks
    8 local extensions
    8 remote extensions
    Expandable to a 16-line, 32-extension phone system by networking up to four 48-CA or 48-CVA units on the LAN
    9 Auto Attendants
    26 voice mailboxes
    Built-in traditional and VoIP trunks for combined network access
    Full-featured PBX telephone system
    Customer installable and configurable via PC interface
    Works with standard analog cordless or corded phones and
    TalkSwitch TS 100 phone sets

 

Packet8 Virtual Office

Packet8 is a service provider. It will bring a “virtual office” by means of a hosted PBX that you are able to attach to from any broadband connection. The equipment consists of 1 DTA and 1 phone for every extension. Minimum configuration for a Packet8 system is 3 extensions, however there appears to be no upper limit to the number of extensions. Every DTA and phone combination costs $100, and there exists a $40 activation fee per line.

Because all the extensions attach to the equivalent PBX, calls to extensions and calls to outside amounts are processed just as they usually are in a corporate office. The phones have a huge LCD with soft-buttons for voicemail, don’t disturb, and each feature you would expect in a corporate PBX. I personally discovered the system elementary to utilise however as well incredibly flexible. Phone functions are managed applying the phone’s LCD and its buttons, while extension assignment, routing, auto-attendant, and system-related functions are managed through the PBX’s Web interface.

Packet8’s sound quality was incredibly fantastic. Calls between Packet8 VoIP lines were clear with no noticeable delay. Calls between Packet8 VoIP phones and standard phone lines were equally clear. The quality of the overall system was even more than acceptable.

This is the kind of system that fits any virtual office whose employees require to produce lots of long-distance calls. The Packet8 system is particularly well suited to today’s distributed virtual businesses. The fact that all the extensions are section of the equivalent system and operate as a seamless phone system puts a consolidated face on the distributed office.

Packet8 Virtual Office Features:

 

    Price: $40 per extension per month
    Setup costs of $100 for equipment and $40 activation fee per line
    Unlimited calling within the U.S. and Canada
    Full-featured conference bridge for up to 20 participants
    Auto-Attendant
    Voicemail with message forwarding and e-mail notification
    Call transfer and automatic call forwarding
    3-way conferencing
    Music/messaging on hold
    Distinctive ringing for internal/external calls
    Caller ID and call-waiting caller ID
    Stutter tone notifications
    Call park/call pick-up

 

Rashme Wong has been an Commuciation and Network Analyst for 5 years whose articles on Voip business have appeared on many major Voip websites. You can find more of these at: http://www.1voipphoneservice.info

An Honest Review of Vonage: A Feature-Rich, World-ready VoIP

April 28th, 2006

With more players jumping into the already populated space of Voice over the Internet Protocol (VoIP), the perceptive user has that much more choice. Vonage is a leading player in this marketplace with over a million subscribers worldwide in a short lifespan of three years. However, there is a set of negatives too, so wait until you reach the end of this review before you decide to switch from your traditional landline service to Vonage telephony.

What is Vonage and how does it differ from your landline connection? For a start, you must have a broadband connection, preferably cable-based; a dial-up is no good. When you call Vonage customer service for a connection, Vonage sends you a tiny box, which you have to plug to your telephone and your cable modem or DSL. You are now set to start a Vonage conversation. With a Vonage connection, you have access to your telephone through your computer and the broadband connection. The other big difference from a traditional phone service is cost effectiveness; with a Vonage, you can cut your telephone bill significantly, and converse worldwide by buying local telephone numbers from Vonage.

Vonage offers a set of four monthly packages for all calls in the US, Canada, and Puerto Rico: a premium unlimited offer at US$24.99, a basic plan of 500 minutes at US$14.99, a small-business unlimited package at US$49.99, and a basic small-business offer of 1500 minutes at US$39.99. For calls from the US to other world destinations, there is a nominal per-minute rate applicable, which is well below what you would pay to your landline service provider. For example, for a minute’s call to Mumbai (India), you need to pay only US$0.17; for a call to the UK, it is as low as US$0.04 per minute.

The Vonage Website lists the charges applicable to each city on its network. Perhaps the best part of Vonage is that you can carry your US telephone number to any part of the world with broadband connectivity, and call the US at local call rates. For any reason, if you are dissatisfied with Vonage services, you can opt for the 14-day (or 30-day for some packages) money-back offer. This trial period is enough time to try out the excellent features that you get with Vonage:

• An unlisted telephone number

• Call waiting, callerID

• Call forwarding, 7-digit dialing (rather than area code +number used in many markets, including Lingo)

• An innovative voicemail feature

• Repeat dial

• Dynamic periodic feature updates

However, Vonage is not all positives. Its founding premise is a bit wobbly; your connection is afloat only as long as your broadband connection is. Any Internet outage and Vonage will cease to function. Call quality is also dependent on the speed of your broadband. Then there is the question of availability of a local number for your city; Vonage may not have your city listed, so you should confirm this with Vonage customer support before deciding on the service. Vonage is facing stern competition from AT&T and Verizon, and users have preferred the call quality of AT&T to that of Vonage. Vonage is also not the cheapest VoIP service around in the marketplace.

However, Vonage is a winner on features. If you have a dependable broadband connection, need to make frequent international calls, and travel to world destinations but need to stay in touch with the US, Vonage is for you.

Hamesh Brown enjoys writing about VoIP. See http://www.voipreviewsonline.com/2005/10/vonage_review.html for another Vonage review.

Vonage Offers Enhanced 911 Emergency Service

April 28th, 2006

Vonage stands for Voice over Net Age that provides telephone service via a broadband connection. In order to get access to the service, the customers must use a VoIP router adaptor that connects to their main router or broadband modem. This is a popular service many Americans are now enjoying.

It was originally based in Edison, New Jersey but now has moved to Holmdel, New Jersey, the company has expanded into the country of Canada offering unlimited and unrestricted calls to the United States, Canada and Puerto Rico.

At Vonage, they also provide the traditional and usual dialing of 911 in times of emergencies. Dialing Vonage 911 is poles apart from dialing 911 itself. Because safety is important for the company, subscribers are asked to fill out a short form regarding information about the place they are living and some information about themselves so that in case of emergency, Vonage 911 can be a help for them.

Most of the customers of Vonage have the access of either the basic 911 or the enhanced 911 also known as E911. With E911 service, when you dial the numbers of 911, your telephone numbers and registered address is at the same time sent to the local emergency center assigned to your location, and these emergency operators can have access to the information they need about the caller therefore they can send you help right away.

On the other hand, with basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so the tendency is that you will have to give them your exact location right at the time when you are calling because of the emergency.

Only after the operator had obtained your number and address, can he or she call you back or worse can’t dispatch help if the call is not completed.

As Vonage customers, you must register to the Vonage the exact physical location wherein you will be using the Vonage phone service for each phone line. Also, you must inform them in case you move your device to another place, you must always register your new location. The process of registering the location is easy. All you have to do is to log into the features section of your web account and then follow the instructions written.

In case you failed to register your new location, any 911 call you make will be sent to any emergency center near your old location. Withstanding the address you register for a WiFi or SoftPhone emergency calls made from these devices will be routed to the Vonage national emergency center.

Bear in mind that dialling 911 services will not be functional in the situation of power outage or in case your broadband, ISP or Vonage service is terminated.

For added information and knowledge, please don’t fail to see the companies Term of Services about the dialling 911 feature of the phone. Their website can easily be accessed and searched through any search engine.

While there may have been some controversies in the past about its reliability, Vonage 911 continues to upgrade their services to provide their clientele the best 911 service it can offer. Being precautious is not a crime, having Vonage 911 can help you make that 911 call more efficient and capable.

Mark Hipp is an avid technology and telecommunictions critique. He operates Vonage Broadband Phone Service, a website tracking the latest Vonage has to offer. You can find more information on Enhanced 911 service from Vonage there.